SWTOR A Note from the New Game Producer Keith

SWTOR has changed producers with Keith taking the helm and Ben Irving moving on to another position within Bioware.

 

Hi everyone!

I know it’s a bit later than usual for a Producer’s Letter for this year, but we’ve been making some adjustments behind the scenes and finalizing our next game update – The War for Iokath (Game Update: 5.2). One of those changes is the Game Producer role with Star Wars™: The Old Republic™. Ben Irving has moved on to a great new opportunity within BioWare, giving me the pleasure of leading the SWTOR team as Game Producer.

Many of you may recognize me from our livestreams when Eric Musco gives me a shout out as, “my boss, Keith,” while others of you have met me at our Cantina Events, or on calls with players and our influencer programs. And, quite of few of you know me as a dedicated player, as I play on several different servers with multiple characters.

In my previous role as Director of Live Services for SWTOR, my primary responsibilities were to ensure the game servers were live, that player blocking issues were quickly identified and resolved, and to be the main interface between BioWare and our Customer Service organization. Essentially, anything impacting our players fell to me and my team to get resolved.

I’ve been with BioWare/EA and SWTOR for the past six years, where I’ve held a variety of positions, and have always been a very active player with nearly 10,000 hours of gameplay, 28 plus characters and tons of achievements. I love playing the game and participating in all different types of gameplay, with PvP being one of my favorite activities. So, when you have frustrations with the game, I’m likely having the exact same concerns.

As the Game Producer for SWTOR, I help guide and influence the development team to continually improve the gameplay experience for everyone. Regardless of your play style, there’s a lot we have planned for all of us this year. We’ll have fun activities for you whether you’re a player who loves Star Wars™ stories, or the veteran who is looking for new challenges and more options to play with friends, or if you simply want to play on your own. Look for the SWTOR Roadmap in the coming weeks where we’ll offer insight about what’s happening this year and what you can expect in the coming months.

Look for us at our upcoming Community Cantina event in Orlando, Florida at Star Wars™ Celebration on Friday, April 14th, at the Orlando Hilton from 7 – 11PM EST. If you’re in town, come join us, chat with the team, ask us questions and share your feedback, or just have a drink on us!

Hope to meet you soon!

Keith

  • Terry G Roberts

    HALLE-FUCKING-LUJAH

  • Roscoe
    • Rance

      PARTY HARD MOTHERFUCKEEEEEEEEEEEEEEEEEER!!!11111

      https://k60.kn3.net/taringa/1/1/8/9/1/7/6/baltusan/B9E.gif

      • Paulo Gomes

        Shit Rance… You got so excited you actually lifted your finger from the “Shift” key there for those last exclamation points…

        • Rance

          Soz, the emotion, one just does not read good news like this everyday 😛

          • Paulo Gomes

            I feel ya bro! I feel ya! Same here.

  • Bakgrind

    “have always been a very active player with nearly 10,000 hours of gameplay”
    At least he does play the game. That’s something

    • Rance

      He’s our last hope lol.

  • guest

    This is big news. Putting someone in charge who has over 10,000 in game hours hopefully will result in some positive changes (or at least kill some awful ideas (cough CXP cough) before they can be birthed).. My favorite time in this game was 2.4 with Oricon and DF/DP and 5.2 is in that mold (dailies + ops, even if only one boss drops at start). With some of the stuff the past 2 years it made you wonder if the people in charge even played the game. A Roadmap is encouraging.

    Good riddance to Ben Irving and his awful scheme to turn the game into a freemium mobile cashgrinder wannabe. I hope it comes out what game they are putting him on so I will know to avoid it (or what floors toilets he is scrubbing).

    Just one question:
    Does Keith have a last name or is it just Keith, like Madonna or Cher?

  • Naq

    Its so late in the year to be roadmapping, but I’ll take it, and it makes sense at least with the leadership change. Maybe the new opportunity for Ben is janitorial in nature?

    • Darth Gnaw

      I picture the change being like Bif at the end of Back to Future where hes waxing George Mcflys car XD

    • AdjeYo

      I don’t know, are you sure he could handle such responsibility? He might try to implement an RNG-based flushing system.

      • Paulo Gomes

        OH WTF!!! This is “Post of the Month” for me.

        LMAO!

      • Rance

        Then there will be a lot of bugs… oh, wait.

      • Naq

        Thats for their employees to deal with ; ) He’s their problem now.

      • DerpDude

        Normal flush 10%
        System stop 30%
        Feedback loop 30%
        Full system breach 30%

      • guest

        ROFL. Oh my the possibilities.

    • Rance
      • Naq

        Oh, that would be tragic.

      • Darth Gnaw

        I saw on another site that was oudated news and the project was long scrapped.

        • Rance

          As much as I would like a KOTOR 3 sequel I rather prefer it to not exist if someone of the Swtor team like Irving was put on it, I’ve had enough of greedy companies butchering my favourite sagas.

  • Paulo Gomes

    “We’ll have fun activities for you whether you’re a player who loves Star Wars™ stories, or the veteran who is looking for new challenges and more options to play with friends, or if you simply want to play on your own.”

    • Naq

      I upvoted this, and it totally feels like a win, but man are we gonna feel silly when 6 months from now we are all starting the Knights of the EdgeGoths expansion, cussing out Keith for his implementation of russian roulette based looting (Where the winner gets loot and anyone who rolled against them dies, or has to reroll…their character), and the cartel market is selling $90 lightsabers : )

      I’m excited to see what changes if any this will make though. How could I not be!?

      • Paulo Gomes

        Yeah, you might just be right. I mean, I don’t think GC is going away, or the game is going to surpass WoW. And EA is still there, lurking in the back and reminding me just how many great companies they lay to rest…

        But hey… We can dream right?

        • Naq

          If Rogue one taught me anything, Star Wars is all about hope….or at least using the word until it sounds weird.

          • John Kosto

            Nope, Rogue One taught us that a great Star Wars movie can be made without so many unnecessary throwbacks, if you have great characters, a plot that makes sense, and an amazing third act of the film. The word hope was not even used that much.

            • Naq

              Yeah but that version is like, less funny? I did like a great many things in it. I thought Tarkin looked great, and the whole audience cheered for Leia, so it couldn’t have been as bad as people try to make it sound. I loved the unnecessary throwbacks, like all the old pilots from New Hope showing up, and that whole space battle was just….Star Wars, it was so Star Wars. I could feel the edits though. I so wanted the characters to come back as the Knights of Ren after being captured, and they killed it, because executives are too nervous to do cool things.

              • John Kosto

                Wait, what? Do say more please. Never heard of that section of the story.

                Also, THAT FUCKING VADER SCENE GURL.

              • Naq

                There was this art book released with pictures of the Knights of Ren, (in order)The Rogue, The Sniper, The Monk, The Heavy, and The Armory which sort of match archetypes and weapon load outs to (in order) Jyn(rogue one), Cassian(who snipes), Chirrut(who monks), Baze (Autocannon, heavy armor), and Bodhi (who is the tech guy, or armory).

                There were several fan theories, including my own that I posted WAAAAAY back, that these folks were going to be captured after successfully transmitting the data, and because they pulled off the impossible, Vader would have them re-programed in some secret project as sort of top tier commandos, which…considering he died a little prematurely, a certain Vader fanboi would find later, and use as his own. Thus, what was intended as the Knights of Vader, become the Knights of Ren. Think of how cool that would have been next episode. Plus that quote in the trailer that didn’t make it to the movie from Saw “What will you do if they catch you? What will you do if they break you? What will you become?” Also Whittaker was heavily edited out of the end product, there were a ton of reshoots around him, and he suddenly went from bald in the teasers, to crazy hair Gerrera in the trailers and movie.

                We got a pretty good movie, and yup, dat Vader scene. But holy crap would that have been a neat reveal.

              • John Kosto

                That would be awesome, but I can’t really complain about Rogue One. I find it without serious faults. Yeah, if they had somehow turned into brainwashed Knights of Ren that would be extremely cool… it might even make The Force Awakens somewhat redeemable for its lack of originality.

                The more time goes by, the more I feel there are more wrong things with TFA than right ones.

              • Naq

                I figured they’d be more machine than alive, almost like commando cyborgs who have been in suspended animation / carbonite storage, fresh out of the box when Kylo found them, with original cardboard backings and everything.

      • Rance
  • Secundum

    YAHOO!

  • Darth Twinge
  • AbnerDoon

    We are some cold hearted mofos. But I really hope this does show something positive for the game. I guess we will know when the next big update after 5.2 goes live. https://uploads.disquscdn.com/images/4cb9ed8c874b6c9eeb6543e9e8b35b6a1189b6e71c43f8f79dfa1d90663e04d5.gif

  • Sarigar

    In the not-too-distant future —
    Next Sunday A.D. —
    There was a guy named Ben,
    Not too different from you or me.

    He worked in Austin at Bioware,
    A developer with thinning hair,
    He cranked out Cartel items at a record pace,
    But his bosses didn’t like him
    So they shot him into space.

    “We’ll send him bad expansions,
    The worst we can write (la-la-la)!
    He’ll have to sit and play them all,
    And we’ll laugh about his plight (la-la-la)!”

    Now keep in mind Ben can’t control
    Where the expansions begin or end (la-la-la)
    Because he used those special parts
    To craft some robot friends.

    Robot Roll Call:
    Mouse Droid!
    Fourex!
    T-7!
    Zoooooom!

    If you’re wondering how he eats and breathes
    and other science facts (la la la),
    Then repeat to yourself, “It’s just a game,
    I should really just relax!
    For Mystery Bioware Theater 3000!”

  • Fortissimus

    You will be missed Ben…

  • Amodin

    “SWTOR has changed producers with Keith taking the helm and Ben Irving moving on to another position within Bioware.”

    Janitorial services?

    • Deshik

      Ben followed on his opportunity to teach blind, deaf, comatose, lobotomy patients the tragedy of darth plaegius the wise.

    • guest

      Thrill of the (Job) Hunt.

    • Neg Sani

      Nah, they just moved him to the new BW IP they’re working on. Otherwise they would have said what game he was doing now.

    • gog

      Would make sense considering his remarkable talent for recycling.

    • Reactionary Monarchist

      Who knows, he is still sweating in his office looking at the closed envelope with his new assignment, they told him it’s RNG.

  • Лев Сафаров
  • How can u have 10 000 hours and let all of this happen ?

    I hate WoW but look at Blizzard: new raid literally every season. And it’s qualitative content.

    U offer us 1 boss for 2 years.

    Wont say anything about pvp, u dont give a damn anyway.

    “Ben Irving has moved on to a great new opportunity within BioWare” toilet cleaner 4 sure..

    • Deshik

      are you stupid? That guy was a head of community support. Community support doesn’t fix the game, they fix your missing cartel coins… wake up! He has the power now, but I bet it will become fully evident in the next year as this years road map has been already pre-established.

      • Shaun Salisbury

        Problem is he isn’t qualified for the position he has zero game development experience.

        • Deshik

          How do you know that you walking sausage? You met him? He wasn’t CSR his whole time at Bioware, he also worked somewhere else. How can you fkin write this?

          • Fred Garvin
          • Shaun Salisbury

            You do realize you can look up almost anyone in the gaming industry work history online right?

            • Deshik

              post links or disappear.

              • Shaun Salisbury
              • Deshik

                It says he more than qualifies. Soooooooooooooooooooo

              • Shaun Salisbury

                Nope it says the exact opposite because you do not know what the job requires and requires more than what he’s done.

              • HMHero

                the fact that he currently has the job, itself, proves you wrong genius, get a grip

              • Shaun Salisbury

                Nope because they saved a lot of money by promoting a employee who has no experience in that department.

              • HMHero

                At this point I think you know you aren’t making much sense and are just trolling, good luck with whatever you think you are accomplishing here man, I hope it’s fulfilling for you.

              • Deshik

                goodbye sir.

      • the only stupid person here is u ’cause I didnt notice personal offenses from my side to u

      • and again, such fanboys as u will eat everything even if u will be the last person on their servers

  • Hoping for better.
  • Neg Sani
  • Genbo the Shandian

    APPLES the KING of DISNEY NOW!!!
    What does it???
    *evil!!!

  • Naq

    ESO Qyzen approves. But waits tentatively for the prey to indicate its intent.
    https://uploads.disquscdn.com/images/b1fc2a01be88bf12f0813b076584c50d10b550e79b7517fbd4a480e24e34ed29.jpg

    …also I made this sweet Qyzen in ESO….

    • Sarigar

      Scorekeeper approves.

    • gog

      Did you know that Ben Irving secretly played ESO a lot? His main was an argonian, called Recycles-Everything….

      • Rance

        I lol’d way too hard at that one x)

  • HMHero

    Ok now about ops…

  • Neg Sani
  • UnkPunk

    https://uploads.disquscdn.com/images/43ce39b58303f30db11188407d192285c26f1b9d3e9369a24ff9dc8fbb2bc230.gif

    This is the best news I’ve heard all day! Now maybe we can get this game back on track to being an mmo, and not a single player game with a subscription…

    • Shaun Salisbury

      Not sure why you would be excited about a person with no game development experience taking over a job he isn’t qualified to do.

      • Marem

        Ben Irving was qualified and the game ended up like a huge and nasty pile of smelly crap so, i’m not sure it could be worst really.
        At this point, any change could lead to the best.

        • Shaun Salisbury

          You do realize that the suits at the top dictated what Ben Irving could do right?

          • Ben Gimson

            No, they didn’t.

            • Shaun Salisbury

              Actually they do just look at James Ohlens job.

              • Ben Gimson

                The suits dictate what they want to see results wise. You honestly think they sit around suggesting game ideas? You think the people at the top would even know the game if they saw it?

              • Shaun Salisbury

                You do realize that James Ohlen is the Director of Swtor and that all game development projects have to be approved by him right?

              • Ben Gimson

                He’s not one of the suits. You can move the goalposts all you want, the suits do not come in and suggest game ideas. The suits are the money people. They don’t have any interest in games, they’re only interested in talking about profit and how to make more of it. They apply the pressure, the team members respond by deciding where to take the game. Last time, that response was GC.

              • Shaun Salisbury

                Did you not hear his corporate speech at E3 last year about the direction of the game I mean it’s just sad how out of touch you are with what James Ohlens role is and what he does.

              • Ben Gimson

                What’s really sad is that after your apparent absence you -still- cling onto the delusion you’re smarter than everyone else here. Full marks for consistency I suppose.

                But hey, keep saying ‘James Ohlen’ and I might actually start to think he’s what we’re talking about 😉

              • Shaun Salisbury

                It’s because I do know better because I actually do research unlike you it seems which you have made that quite clear but I can’t help you if you choose to live in ignorance.

              • Ben Gimson

                The irony…

              • Baldarhion

                googling names, watching videos is not really research (and there is so many more intersting things to do…)

                I think that you overeact a bit too much. SWTOR is just a game taht we all appreciate here, but even if one day it collapse, this is not a big deal.

                And remember : 十人十色 : now you have an interesting thing to google (tip: 日本語が出来ますか 😉 )

          • HMHero

            How could you possibly know this? Your logic is fragile man.

            • Shaun Salisbury

              Because that’s James Ohlens job it’s not that hard to figure out man.

  • Shaun Salisbury

    I find it odd that people are not talking about the fact that Keith has zero experience in game development at all if you look up his work history he has only done customer service related work.

    • Ry

      While true, I think any change would be better than what we have currently. It just seemed that Ben didn’t quite understand what made this game great in the first place. I’m not even sure if he actually played this game. What gives me confidence (if true), is his mention of having 28 characters and over 10K hours played. I’d rather have an actual gamer take over the head rather than someone who seems to be disconnected from the game and the community.

      But really, we won’t be able to tell until next year probably.

      • Shaun Salisbury

        Yes but when you don’t know how to do the work part of your game IE actually coding and building what you are thinking about it kind of hurts everyone else.

        • Ry

          The producer’s are not the coders. That’s what you have the Engineers for. The producers are there to outline the direction of the game, what content to develop etc. They fill the ‘manager’ role. I am not sure if Ben was a coder either. If you look at his LinkedIn page, he is mainly a manager.

          • Shaun Salisbury

            The video game producer’s role is as owner of a project, or a major part of a project. He or she has the responsibility of assembling and managing a team of engineers, designers and artists; outlining, scheduling and tracking tasks; and making sure the project is headed in the right direction.

            The simplest way to describe what a game producer does is that he or she gets stuff done; they are the people who are responsible for making sure that a product gets made.

            • Ry

              What you are describing is just the job of an office assistant. Yes, the producer has to make sure that the product is moving forward, but making schedule and setting outline isn’t their biggest job. What matters more than that is the creativity. For that, we have to wait and see. He has already been part of SWTOR, so he HAS the experience of being part of a big project. All the other stuff is something that anyone with a computer and a calendar can do.

              I’m not saying he will do a great job, I’m just saying that we have to wait and see. Regardless, it was clear to many of us that Ben was not getting the job done. The state of the game and what it has become in the last two years is a clear indication of that. Maybe Keith will do great…. maybe it will lead to the end of the game. Either way, change was needed.

              • Shaun Salisbury

                It’s the wrong change which is the part you are missing what needs to be changed is James Ohlen because he is the one in charge of everything Ben Irving did and he thought they were all fine.

              • HMHero

                Everyone would probably celebrate that change too but we have this one currently so were liking this news right now, it’s not hard to follow.

              • Baldarhion

                Whaever… Everybody can see the massive number of players loss. They have the figures so, even if this James is in charge, he certainly know that they did terrible mistakes.

                What can be worse than no content and RNG gearing ?

                So I’m pretty confident that a player will do the right choices. Chill out Shaun, life is short: don’t dwell in negativity too much 😉

              • Shaun Salisbury

                James Ohlen was the one who would have to approve anything Ben submitted so yes the GC rng system is just as much Bens fault as it is James.

              • HMHero

                So you don’t understand how a corporate chain of command works or what the word approve really even means in that context. You obviously have never had a job where different departments work on different aspects of a single project or you would know most of what you keep repeating in your mantra is just not how those things work.

                You keep pounding this dieing thread though…

              • Shaun Salisbury

                Unlike you I actually do know how it works because I work for a game studio and I see the chain of command everyday so please come back when you actually have worked for a game studio.

              • HMHero

                Your lack of knowledge of the basics (like believing the director of a game codes) says you either don’t, your studio is tiny, or you dont pay alot of attention at work.

              • Shaun Salisbury

                That’s just how it works at indie studios like the one I work for.

          • Shaun Salisbury

            Also Keih has no experience handling large projects just look at his linkedln profile and see what I mean.

            • HMHero

              Customer service for a popular mmo isn’t a large project? I bet it felt huge when SoR dropped, try again.

              • Shaun Salisbury

                Umm their are plenty of more popular MMOs out there and swtors customer service is piss poor compared to the other companies if you look at the history.

    • John Kosto

      I find it odd that you value experience so much in such a creative position. Creativity of an artist or a developer or a creator is at its peak in the beginning of one’s career, or at least after a few years. Certainly not at the end.

      Regardless of that, I am more than willing to give this guy a chance. If what he said is true (and there is no reason to lie) about the hours he has spent playing the game, then he knows what players want from this game. It’s a subtle way to say that they know they have fucked up with the game these last 2 years.

      If you think that someone’s resume says anything about their potential…. what can I say.

      • Shaun Salisbury

        You do realize that people above his control the direction of the game right?

        • John Kosto

          Yes, but this has nothing to do with what I said.

          • Shaun Salisbury

            Yeah it actually does because he could have all the awesome ideas in the world but none of them will come to existence if the guys at the top don’t like them.

            • John Kosto

              Or he could have horrible ideas (Galactic Command system and RNG crates) and the people above him could love these ideas. Guess which option is worse.

              • Shaun Salisbury

                The end results are the same is the guys at the top only ok bad designs.

              • John Kosto

                What matters is that the guys above probably know better than you who to hire. Why the hate for Keith? Did you apply for his job and didn’t get it?

              • Shaun Salisbury

                Lol the guys at the top are the ones who approved everything you hate about the game and giving keith the position is just a cost savings measure as hiring someone who has real experience would cost way more then promoting a low level guy.

              • Ben Gimson

                Well the last guy was a useless piece of shit. This guy can’t do much worse.

              • Baldarhion

                That’s called internal promotion and it’s a very good thing to build trust/confidence among employees.

              • Shaun Salisbury

                And sometimes internal promotions are done to save the company money especially when the person being promoted lacks the skills to do the job they can reasonably pay him the base pay for that job vs someone who has years of experience that would demand more.

              • Baldarhion

                that’s also true. But heh, i’m a positive one and I prefer to stick with the “promotion = let’s do things better with all our might”.

                I think of video games as a job of passion and in this case, personal skills are more relevant than technical skills (oh, well, it’s my very subjective point of view :D). And in this case, Keith will certainly let all his passion for the game flow out. Well, I guess that at least, he will have a player’s vision. Not too bad. Let’s be positive and hope for the best 🙂

      • Shaun Salisbury

        Let’s see when you go in to the doctors do you want to see someone who is experienced or do you want the receptionist to treat you?

        • John Kosto

          Because as everyone knows, a doctor is a creative job, and it’s up to them to decide what treatment to give you, based on which one seems the prettiest one, or the one the patient finds interesting and not boring.

          Also, a doctor and a game developer are the same thing. Great logic there.

          • Shaun Salisbury

            It’s like you have absolutely no knowledge about game development you do realize that there is actual coding and other things involved with the position right?

            • John Kosto

              It’s like you think you know exactly what Keith was hired to do, and what he is capable of doing,

              • Shaun Salisbury

                Have you never done research look up the position and what it requires and look up keith employment history it’s not that hard.

              • Manelyn

                I don’t think you have actually looked any of it up Shaun. What does a video game producer do?
                Definition from Sokanu.com – Duties will differ between studios and the video game producer’s expertise. Video game producers are a little like book editors, a little bit like film producers, and a lot like product managers. They manage the production schedule, budget, development team, licensors, and outsourcing parties.

                Hmmm they manage the project, the team, the timeline, the budget. All things he has done in the past from his work experience as both a Director at both Bioware and EA and and in his various roles as a Manager of different departments in different companies including EA, Bioware and Blizzard. I think you are just trying to be an argumentative tool, you have no clue what EA/Bioware expects from the Lead Producer nor do you have any clue what his true qualifications are for the job, you do not work there, you are not his superiors, and if you think Linkedin is the sum of what a person is able to do or the complete overview of their abilities you are sadly mistaken.

              • Shaun Salisbury

                You might want to look up ben irvings profile then because he spells it out for you.

              • Don Loco

                Ben Irving pretty much spelled out what he was by the actions he took since becoming Lead. This I think should be a improvement over that horror show. You are just trying to start shit with people like the other two always do.

              • abaddonsmummy

                “You are just trying to start shit with people like the other two always do”.
                Is this not the epitome of starting sh*t?
                I think we have had enough of it lately without you trying to bring other people into this argument with Shaun.
                FYI I upvoted John (whom I rarely see eye to eye with) because I agree with his views overs Shauns.

              • Don Loco

                Strange, I am not the one that has been running the ever odd shit show with Diehardand, in fact I have remained silent of late. You upvoted John, I guess that completely cancels out all the cheer-leading you do for Diehard. I shall keep that in mind.

              • abaddonsmummy

                I’d like to see where I cheer-lead Diehard, we only spoke about his holiday.
                You obviously chose to ignore where I said I thought he was out of order to naq.
                Do you think he went on his tirade because I liked his pictures of his holiday to china?
                The only sh*t show I see here is you here trying to start an argument over something that was nothing to do with me, maybe running silent is something you should continue to do.
                Goodbye.

              • Reactionary Monarchist

                You English lowlife, stop hiding behind that mental case, him and you are 99% of all the problems around here.

              • Baldarhion

                Hum, I have to disagree :

                One time I had a bad argument with Abaddons but on several occasions, even if our opinions greatly diverge, we could speak and listen to the other.

                And if an enflish citizen (him) and a french citizen (me) can talk peacefully, everything is possible. Even a SWTOR reboot 😀

              • abaddonsmummy

                Thanks man I always enjoy our discussions, always good to hear someone else’s views on a topic, how else in life do we learn 🙂
                I’m scottish btw, do you know what the ‘auld alliance is’?

              • Baldarhion

                Yeah 🙂 I don’t remember all the facts (my memory is rusty :3)… France remember Azincourt essentially (hum, old wounds are the most memorable !). Sctoland and France were once allied, and even now –after the brexit– French newspapers write about Scotland independance.

                Please, come back in Europe ! I know that Scotland wish it, and we wish that too 🙂 Brexit was a big sad shock : we all remember the speech of Alyn Smith at the european parliament.

              • abaddonsmummy

                Yes the Auld alliance we called it was the friendship the Scots and French shared over the centuries.
                We don’t want to leave but we are being dragged away, very side times for us Scots, we love the french and Europe.
                We were hoping for another independence vote to leave the UK and join the EU but Teresa May in the English parliament said no.

              • Baldarhion

                I hope that the brexit won’t harm anybody in the UK. I firmly believe that this european feeling won’t end even if the brexit is acted. Let’s be positive.

                In France, we are going to vote for our next president in two weeks. Sadly, a bunch of anti-european candidates are at the top in the polls (funny fact: our version of Nigel Farrage has trouble with justice but she used her european parliament immunity to avoid confrontation with the judges though she is rank #1 for the first turn (well, the good thing is that she woud lost at the second turn no matter what)

                TL;DR : in most european citizen’s heart, Ireland, Scotland, England people are still our european brothers 😉

              • abaddonsmummy

                Amen brother.

              • Paulo Gomes

                Scottish hey??? Hummmm… Guys, we have an Highlander here, there’s no point in going up against him, the guy’s a freaking Immortal…

                🙂

              • abaddonsmummy

                Immortal?
                Tell that to my back, knees and waistline which are all suffering with old age :/
                XD

              • abaddonsmummy

                I’m glad I’m causing you a problem.
                So let me get this right, by your own recent admission your another posters lapdog who is too scared to talk to me and a foul mouthed paedophile?
                That’s quite some resume RM!
                I wonder if you have the brass cohones to say his name, I now know who it is, I thought you were him because you called me as name he always called me, and like you say he disappeared the same time you arrived.
                I never read your sick posts to me I scroll down but i’m happy to take up your time.
                This just made my……well year actually.
                BWAHAHAHAHAHA
                Oh yes and i’m not English but thanks for proving your also a racist bigot.

              • Shaun Salisbury

                Lol you have no clue what I was talking about as I was referring to the fact that his profile states what he did in his position.

              • Fred Garvin

                I took your advice and looked him up. This is all I found. It does indeed spell it out for me.

                https://uploads.disquscdn.com/images/bc8b429f4c3c56391278e3addbea75d1494378318009b0a6a9bad0650eb4258e.jpg

              • Baldarhion

                Well, I have a geology major, but I worked in a totally different workstyle with a success. I can also teach French, I can code in Python, C, SQL… Personnal learning is sometime as good as diplomas.

                So what’s the point here ? The fact he is playing the game 10K hours is superior to any degree, diplomas, etc. In addition, he is alrready a manager and his duty is to drive people.

              • Shaun Salisbury

                Yet he still let’s Musco keep his job after all the stupid shit he has done not very good management skills if you let a guy like Musco slide by.

              • Baldarhion

                Remember the november stream without musco: it was terrible. I hope that musco will gain more freedom on the forums to adress player’s questions 😀

                So I have to disagree with you, but heh, it’s very subjective 🙂

              • Shaun Salisbury

                Now I know your delusional if you think that about Musco as a whole.

              • Baldarhion

                As I said it’s very subjective, but in every stream, Musco is bringing the good vibes and he is cheerful: that’s enough for me. (yeah, I know, “my standards are low”, but it can’t be helped :3 )

            • Baldarhion

              wrong : team mangament only imply that you know the basics and just drive the team in the right direction.

              I know great coders that would turn in terrible managers. He will not code, that is not his duty.

        • Baldarhion

          if the receptionist is good looking, I go for the receptionist.

    • HMHero

      producer is administrative, they get different departments to work at common goals and set overall direction and stuff

      • Shaun Salisbury

        once again something Keith has no experience doing.

        • HMHero

          Sounds like someone has never worked in an office before. There are fortune 500 companies being run right now by former secretaries. Dude ran a department at bioware, he is more qualified than an outsider, and he plays the game so there’s that.

          Anyway, I’ll let you get back to your ‘I know nothing about business but this guy is unqualified’ tantrum you are having.

          • Shaun Salisbury

            Lol you are sad you don’t realize that James Ohlen is the one wbo is responsible for the state of the game.

            • HMHero

              Changing the goal post after 10 minutes of googling doesn’t change the fact you dont know shit about how bioware is run, sorry.

              By all means continue, you’re looking super internet smart so far.

              • Shaun Salisbury

                It’s like you want to stay ignorant about how things work at BW but sorry reality is that I have known that James Ohlen has been in charge of Swtor and BW Austin because unlike you I do this thing called research you might want to try it sometime.

              • Fred Garvin

                Here you go, Shaun. You seem to be in need of this. Now go have a cookie and then take a nap cause you’re cranky.

                https://uploads.disquscdn.com/images/71523cab4e5b6e06a4bc0fe39e2470b8178914b9bd202013537f25ac7baa1802.png

              • HMHero

                Pat yourself on the back, you’re super good at googling names, awesome!

              • Wayshuba

                Since I once held positions similar to James Ohlen and Ben Irving I will say you really do not understand how it works.

                James is head of BW Austin now. In fact, his title lists him as EA, not BW anymore. That being said, while he may have had some input into the decision of end game gearing, for example, it would have been Ben responsible for the details and implementation of how it happened.

                James is Creative Director. Meaning he is more about the day to day management of the whole studio than the details of any one product they are working on. His job is more about being a “director” than anything “creative”.

                Ben, as producer, was basically the product manager for the title. Meaning the majority of details and decisions for the game came under his charge and decision.

                More than likely, James involvement in the title was something as simple as “Ben, we need a way to keep people subbed for longer periods.” Ben’s first attempt was to come up with monthly story chapters. That didn’t work. His second attempt was to come up with the clusterfuck GC System – which had the exact opposite effect than what the goals given to him were.

                It was probably James himself who recently removed Ben from SWTOR and promoted Keith.

              • Shaun Salisbury

                Lol the Director is the one who has to approve everything Ben does you moron that is the job of the game director to oversee and approve or disapprove projects in the game so yes it is 100% James Ohlens fault as he approved everything Ben did that you hated.

              • Shaun Salisbury

                Here is James job description. Creative directors are the creative leads at advertising and marketing companies, working with designers, artists, copywriters, sales teams and marketers to create a vision for products sold. Creative directors plan advertising, oversee the creative process and give guidance to the creative people that work under them

              • HMHero

                This follows my understanding as well, well said.

              • Paulo Gomes

                Ouch!!! Severe burn, I’ll go get the ice…

    • Reactionary Monarchist

      Fair point, but how much worse can it get?

    • guest

      Well, he might have got the job because he is the only person at the studio who has played the game?

    • Fred Garvin

      First, you made your point in this post…was it necessary to do it 20 times more every time somebody says anything about Irving leaving?

      Second, from my perspective putting a 12 year old in charge who really loves Star Wars would be a welcomed change from Ben Irving so I don’t really care how much experience Keith has (does this guy have a last name or is he like a Brazilian soccer player or something?)

      Can things stay the same or get worse? Sure. But they could also get better which was not a possibility under Irving.

      • Shaun Salisbury

        Because you guy still don’t get the fact that all the crap that you hate about Ben Irving is primarily James Ohlens fault because he is the one in charge of the game as a whole.

        • Fred Garvin

          Ohlen has been around since the beginning, including when SWTOR was at its best. While he certainly has to take on some responsibility for the direction the game has taken, that doesn’t mean Irving wasn’t also culpable and needed to be replaced.

          A GM can bring on a crap coach but make a good hire the next time.

          • Shaun Salisbury

            Or it could means that James mandated that Bens ideas follow EA company line and forced him into designing terrible systems he had no choice over because order came from above.

            • HMHero

              or it could not how are you so sure?

              • Shaun Salisbury

                Because James Ohlen is the director of Swtor and head of BW Austin.

              • Fred Garvin

                Which he was when the game was doing well also but he doesn’t get credit for that? Only the stuff you don’t like?

              • Shaun Salisbury

                Not anymore because the good days of swtor have long since past and the number of major blunders he has approved far outweighs anything good he approved in the past.

              • Fred Garvin
              • HMHero

                but you said EA makes all the decisions, is it this guy or the nameless suits from EA? pick a lane

              • Shaun Salisbury

                James Ohlen is basically EA’s boy at BW they put him at the top so that he makes sure they follow EA overall agenda.

            • Fred Garvin

              Anything is possible. We don’t work at EA so we will never really know for sure. Neither will you; certainly not enough to tear down Keith Kanneg before he’s had a chance to do the job.

              In any event, Irving was Game Producer during the time the game took a horrible direction (in the eyes of many) and generally came off like a prat who probably didn’t play the game much. Good riddance.

              • Shaun Salisbury

                Yes but you only hate him because he was the face the company put out for you to focus your anger on had let’s say Ohlen came out every stream and said the same shit about the direction of the game you would be calling for him to be fired but instead BW gives you the perception that it’s all Irvings fault so you don’t realize Ohlens overall contributions to the situation because as the saying goes out of sight out of mind.

              • Fred Garvin

                Did James Ohlen kick your dog or something?

              • Shaun Salisbury

                Nope but he has approved every bad design choice BW has ever made for this game.

        • HMHero

          But wait! 8 hours ago you were saying this about the new guy- ‘The simplest way to describe what a game producer does is that he or she
          gets stuff done; they are the people who are responsible for making
          sure that a product gets made.’

          Now you say it’s this other guys fault, I’m confused, did your google searches contradict themselves?

          • Shaun Salisbury

            Lol I am saying your hate of Ben Irving is only evident because you don’t know about James Ohlens job at the company as he is the guy that approves and dictates the direction EA wants the game to go in.

            • HMHero

              You don’t know what I hate. I actually think Ben did an excellent job of running the Cartel Market.

  • John Kosto

    Let’s hope this is for the best.

    • Naq

      John, you are still subbed, what are the main forums like after this news? Wall to wall cheering like the end of RoTJ like it is here? Cause till Salisbury came back this thread was nearly 100% cheering and laughing. I’m just wondering if the main forums are all people freaking out. “Oh no, our precious CXP!” “Now who will slowly roll out our content? We might drown!”

      • snarf

        you dont have to subbed to read. only to post

        http://www.swtor.com/community/showthread.php?t=918907&page=1

        • Naq

          Thats nice though, they all seem kind of positive. I barely recognized the place.

          • Reactionary Monarchist

            They sanitize them regularly, only happy thoughts allowed.

            • Baldarhion

              Yep. In november/december there was a lot of posts moved on the off-topic threads… It’s worth than censorship : it’s misleading,dispising players thougts as if these posts were irrevelant.

              Kinda : “He ! I did not remove your post, I just move it to a more appropriate thread (taht nobody will ever read)” In France we would say “foutage de gueule !” (= “in your face”)

          • Eban

            don’t worry, I just looked through and the usual fanboys are shitting on people being happy that Irving is gone, I have no clue what the mindset is behind that.

          • Ben Gimson

            Any negative stuff is removed. Got dozens upon dozens of warnings for posting negative comments in the past. It’s why I stopped posting there.

            • HMHero

              I quit there after they warned me about posting negative comments when I was just requesting new classes in the suggestion forum.

            • abaddonsmummy

              That’s nonsense the boards have plenty negative stuff on them.
              What they don’t have is the abusive rubbish that’s on here thankfully.
              Also you find all MMO boards remove abusive posts.

              • Ben Gimson

                Outright negative comments are removed. The wishy-washy “oh I really like this, this and this other thing, but that thing sucked” usually survive. But if you post telling them that they basically did a shitty job your post gets removed.

              • HMHero

                Or even if you post the negative about a new feature they will remove it.

              • abaddonsmummy

                If you use swear words like shi**y then yes ofc, but check the forums there’s plenty of totally negative posts, without any wishy washy positives as you call them.
                I didn’t have to look far.

              • HMHero

                They get removed or changed regularly, I haven’t frequented there for a year or so but that was my experience.

              • Ben Gimson

                And yet dozens upon dozens of my own posts- the ones without any swearing- were removed for some fabricated breach of forum rules.

              • abaddonsmummy

                Just have a look there’s plenty of dissent there, even over this release.

                I’ve also made a few over the years about Kotfe companion and stealthing issues (with no positives) that are still there.
                Did you mention anyone in particular, ben or eric in a personal way?
                I can only go by my experiences and what I’m seeing.

              • John Kosto

                Don’t try to defend this one. The forums are full of selective censorship. Too much negativity, and the post will be removed, even if it’s not offensive. They don’t want people to complain that much, because other people might be influenced and realize that they pay too much money for a game that is not even worth half of that.

              • Baldarhion

                Hum… I have to disagree here : I used to be a-too-long-time-wow-player (really too much :3). Believe me, french wow forum were never censored (except when IRL threatening were made).

                Latin exception maybe 🙂 (yep, in Latin based languages we swear a lot more than in English with a very rich, expandable, “bad”, awful words/expressions… but heh, it’s a whole language in the language )

            • Diehard fan

              Really? I posted my negative feedback on forums many times but nothing was ever removed, moved to archives maybe, but long later. By negative I mean consturctive criticism. I think I got 1 warning long time ago.

      • Shaun Salisbury

        Probably because you all fail to see that replacing Ben Irving does nothing so long as the management who approves the direction of the game is still the same.

        • Phoenix

          Why so negative? Give a man a chance, don’t judge a man by his potential(zero dev potential), but by his results.
          We will at least get a roadmap for the game, that is very positive to see what he is thinking, what are his(EA’s) ideas for the game.
          Because right now, the game is in a very bad place

          • Shaun Salisbury

            Any road map coming this soon would have been approved long before he even got the position so your point is invalid.

            • Phoenix

              We are both right. You admit that you are negative, and yes I admit that the road map was approved long ago. But the fact is, Keith is bringing it to us, not Ben. Whose idea was it I don’t care, maybe it was Ben’s. The point is while Ben was here, we didn’t have clusterfuck idea where the game was heading.
              Maybe the road map will be carp, but at least we can see the crap and try to avoid it.

        • Naq

          Nope. Sitting this one out Shaun, yell at everyone else.

      • John Kosto

        The amount of time that I have spent on the official forums is less than the amount of time I have played with a character I created for the DvL and deleted after reaching level 50 (I did keep the other 7 though).

        So, I wouldn’t know. But about what you said about Salinsbury… it’s like even after EVERY motha fuckin single Dulfy user celebrates about something, there always needs to be ONE guy that comes out of nowhere and invalidates everyone else. Or tries to. It’s like the Rule of One.

        “Sith… there’s always one. Never none”

  • Hardware Kawai

    Nice amount of jokes in this post . just one of them its true Ben irving its gone probably for the better , because worse cant be done .This alot of things they have for the game i heard this before, the result its they made the servers went empty faster than ever nowadays just 4 servers still with people .

    • Hawke

      I worry about this “great new opportunity within BioWare,” Something else to wreck?

      I met Keith, a likeable guy. Giving him the benefit of the doubt here.

      • Rob

        ‘Something else to wreck’ 😛

        I feel so sorry for the poor souls who will be reaping the ‘benefits’ of his leadership.

  • Risqu’e

    If I was to be negative, I might say moving the producer to their secret upcoming IP and giving us the Customer Service guy as a replacement was proof that EA doesnt give a shit about the game anymore and are investing in this secret new thing.
    But I don’t want to be negative. This game needs hope. And this is the most hope they have given us in a long time. Hopefully being a customer resolution guy, and playing a lot himself gives him golden insight into making the game closer to its potential.
    *fingers crossed*

    • gog

      Well said, I find this to be the most encouraging news in a looooong time. This game needs someone in charge who knows how to listen to players.

    • Fallen

      Did I not read the other day that BW/EA is working on a new KOTOR mmorpg game that will be now be canon ?

      • abaddonsmummy

        It looked like a single player reboot of KOTOR but it was cancelled.

        • Fallen

          Ok thanks 🙂

    • Wayshuba

      This can be viewed other ways as well.

      First, though, no one said Ben moved to the secret IP project. Just a new exciting opportunity in EA – which is general corporate speak for being demoted (if you have been around corporations long enough as I have). I would be willing to bet Ben was given a meaningless job somewhere and told to find something else within a given time frame.

      As for the customer service guy getting the job, you may want to go and review the previous producers backgrounds of what they did before they took over. Ben was originally the Release Manager (a fancy title for the guy who writes the software notes and documentation on releases). The positive side is at least the guy in charge plays the friggin’ game – which I bet Ben Irving never did. Not to mention if you ever met him he was the most arrogant, stuck up prick you’d ever meet. A guy who truly thinks he is much better than he truly is.

      That being said, it is good to have someone who understands player frustrations in charge now but, it remains to be seen if he can put together a good enough business case and present it to management to get the needed capital and resources to really turn this title around. Doing a comparison with FFXIV and ESO (as successful case studies) would be a good start. However, while those two titles got of to rocky technical starts, they didn’t do something as damaging as shitting all over their customers like SWTOR did under Ben. That being said, more than just a massive content update, SWTOR has some serious community mending to do as well.

      At this point, that is a mighty tall task to ask of anyone.

    • Andrew

      If they weren’t going to seriously invest in the game again when Episode 7 came out, it’ll never happen. lol.

  • Aryo Setyotama

    This will be a day long remembered..
    might just be the turning point xD

    • Errtai

      I truly hope so. I’m still here, ready to resub. I just need a reason to do so. I sincerely hope that this new guy gives me that.

      • trollhunter1016

        Then you never truly loved the game and are unworthy of anything good down the road.

      • Just A Guy

        I too left for various reasons. This included the lack of abundant, fun, engaging and challenging content, unbalanced and overpowered stealth and Mando/Merc Classes and the overpriced and empty auction house. Why do dev’s create FOTM Classes but nerf everything else. Why can’t they just make all the Classes and Specs enjoyable?

  • Marmeladix

    Mr. Keith! Congratulations for the chair you got to sit on now and I wish you can do better now than your predecessors and or that you previously ever could have done, in steering the any&all of the changes in the game to favor the customers/players_payers, not be mostly against me and all the rest that play this game, the way I have experienced over and over and with most of them, noticing that for me personally the trend of developers team work has been from bad to worst in much much more points than it were the beneficial ones.
    Regarding your claim that:

    “have always been a very active player with nearly 10,000 hours of gameplay, 28 plus characters and tons of achievements. I love playing the game and participating in all different types of gameplay, with PvP being one of my favorite activities. So, when you have frustrations with the game, I’m likely having the exact same concerns”

    …I give you for now the benefit of a doubt, a huge doubt, since is seems to me that none of you there on Bioware and around is a real-real player, in pvp or any other sectors of SWTOR. This because there are so so many issues that just linger there for years, never being addressed, with fixes that would really make an impact to improve the gammer experience and customer’s satisfaction, while others that were of much less importance or impact have had priority (and most got some downward changes from my perspective).

    I provide you just only 1 single example, because I have gathered much more than your “10,000 hours” on each of the 2 main chars of my 16, and also believe to have gathered a lot more of direct observations and “frustrations” about how wrong some some aspects can be kept in SWTOR.
    I admit that I have no experience about how things are running on the US servers, since I have been using the EU Progenitor and Red Eclipse (a bit) servers, but assuming that the program is the same and only the players are others, here is my example >
    In a wz, when I click insisting upon a pylon to capture and (much more) when I insist to place a bomb on a door, with the often result that my char gets killed, the channel/cast/cursor keeps running until the timer’s end, preventing me for even 8-9 seconds to respawn and resume the fight. I have no delay when the decease occurs in other circumstances. Am I being penalized for focusing on the objective of the wz?
    This is stupid. This faulted feature is there in the program from the beginning, no1 fixed it and this is more stupid, because any real wz player would have noticed it by now and got upset enough to do something about it if it could. I shure would have.
    I can understand that the one that wrote the code for that was a non-player and had no real vision of what needs to be done there to round things up and he made a mistake, had a slip out, on intelligence hole… but the fact that your devs team never ever become aware of the aspect to repair it until this very day, especially since declarative you “focus more on pvp” now, well…
    Mr. Keith, I so wish you prove me right in the assumption that the counselors that advise the devs team are as fake players as some of the ones that wrote and post spec guides here on Dulfy (for 1 example like the one that declared himself a Progenitor player and some long time ago posted here a scoundrel guide > I immediate added the declared char to friends and only seen it pop online 2 times since, for like 10 min. or less in total… that big of a real player he was/is!)
    Thus I wish you Mr. Keith to prove worthy and to be the right man in the right place.

    (…also, I am so curious if this my first comment will pass Dulfy filter and be posted 🙂 … since I had all the time considered pointless and fruitless to invest time in writing stuff back to you instead of playing the game)

  • Shawn Hargrave

    I guess theyre not going to comic con lol i quite enjoyed embarrassing those asshats in person

  • Reactionary Monarchist

    Now, let’s see if this means a change of tack or they just replaced the chief hamster driver.

    Either way, I don’t expect anything to happen quickly and I don’t think they have enough time left anyways.

    Unlocking CXP legacy-wide would be a nice start.

  • Sherman

    At this point anyone other than the previous guy that got replaced would be a welcomed change. The RNG crates being forced on us was as enjoyable as pissing on a live Tesla Coil.

  • Eban

    Ben Irving being replaced by Keith the Customer Service dude is great news.
    Hell giving the job to the janitor would be an improvement. https://uploads.disquscdn.com/images/917cbd7acb82a238e180c5da50c01c1025223496574a424764bee5b6f6e6d0d8.jpg

  • Danny Seth

    This is a sugar-coated way to say Ben Irving left the team… but fear not, we have everything figured out. 🙂

    • Reactionary Monarchist

      He didn’t flee, he is merely advancing in the opposite direction.

      • Danny Seth

        Yeah, leaving the boat before it sinks usually saves your career. He can start fresh on a new game while the old one… dies. They just needed someone to occupy the chair left open and go down with the ship. I am playing for more than 4 years and I love the game… but this is very sad, since I was never one to believe all the haters saying the game will die soon.

        • Snarf

          I dunno. I think he was probably forced out. When Tait left, he left a big letter to the community and stuff. Ben Irving was in a more important position- it seems odd not to do at least that much….

          • Rance

            I can understand why he didn’t, with the horrible mobile freemium model he implementated with the GC that butchered the game he would have a lot of people sending him all his “love”, with me on the frontline I recognize that, he deserves no less.

  • Lol

    Finally, Ben Irving has been given the boot. My condolences to the players whose favorite game he went to screw up.

  • Spc
  • abaddonsmummy

    I know this is completely off topic but I just watched this, it’s taken from the Star Wars Celebration exhibition in Florida on Thursday and thought it was brilliant.
    Funny, Powerful and Beautiful that was our Carrie.
    http://news.sky.com/story/star-wars-creator-pays-touching-tribute-to-carrie-fisher-10836400
    Maybe it’s been posted already but if not enjoy.

    • Rance

      For me Carrie was special too, it’s sad that the only ones that did a tribute to her in the game were the playerbase, I hope things change in that way with the new leader too.

  • Whitedragon
    • Justin Melendez

      Ben was a Silverchair fan so this is a HUGE loss for SWTOR!

      • Ben Gimson

        I doubt he even had an account :’)

  • Fred Garvin
  • Fred Garvin
  • Ahmet Yılmaz

    Is the a good news?

  • Naq

    Just to keep the good news a comin.

    • Eban

      something something pretty jedi something 😍

      • Naq

        “Alright Rey, you’ve got Han’s ship, Lukes powers and Leia’s genitals….lets see what you’ve got.”

        • Fred Garvin

          I wonder if Finn was permanently injured by Kylo Ren. He did take a lightsaber to the spine…

          • Naq

            He seems to be in some kind of neat armor…I really liked his character, the fish out of water who hates his job was a great way to put an everyman in Star Wars, but I’d like to see him evolve into a Fett like bad ass, cool armor, all the kit, etc.

            • Fred Garvin

              I like this plan.

    • John Kosto

      That one line by Luke has made me hate Disney. I am done with the whole renewal thing. First they somehow take the Empire and the Sith out of the picture by introducing The First Order and the Knights of Ren, and now they want to take Jedi out of the picture?

      Sincerely, if that is not followed by a change of heart by Luke or a plot twist or something, and after 20000 years in the history of Star Wars we have the end of the Jedi, fuck Disney.

      The Expanded Universe Legends story is 100 times better anyway. For all the negativity George Lucas receives, at least he was TRUE to the story. His story. If there’s one thing I blame Lucas for, is for selling his awesome story and universe to freaking Disney.

      PS. I still felt chills throughout the whole trailer, and the space battle scene looked amazing, and I can’t wait to see Luke kick some ass. And many more things.

      • Fred Garvin

        I actually welcome it if done correctly. I felt that Luke might be going “gray” as soon as we learned he vanished after Kylo Ren turned on him. He’s seen his entire family and even the galaxy destroyed by Light vs. Dark, Jedi vs. Sith. Entire planetary systems have been wiped out in mass genocide because of it. It’s an endless cycle he may be looking to break. It certainly would finally be a breath of originality in the storytelling. In the EU, I think Bendu was a concept of the original Je’daii Order and called for balance between Light and Dark. So there is some precedent.

        Or….maybe he’s just being a mope at that point in the story and Rey snaps him out of it. I doubt it happens completely though because even early in the trailer, they literally say, “Light, Dark, Balance.” Seems to be a theme.

        What I was most concerned with was the shot of the red smoke trailing snow speeds…oops, sorry…sand speeders flying towards a line of incoming AT-ATs. I’ve had enough recycling of content. If they use tow cables, that’s when I’ll join you and say “Fuck, Disney”…lol.

        I have never been happier that Lucas’ hands are off Star Wars. Did you watch the 40th Anniversary panel from Celebration Orlando? He’s seems completely out of touch and just comes off like an entitled, sour old man. The exchange he has with Harrison Ford at the end is massive cringe. So awkward.

        • John Kosto

          The only thing that makes me cringe about George Lucas, is the thought that if he was in charge of Episodes 7-9 (with someone else directing), they would have been much much better. The hate towards Lucas is completely idiotic and unjustified. I actually like him even more after he said THE TRUTH. That Episode 7 is a remake of Episode 4.

          Having said that, if I wanted to see “gray” characters, I can choose to watch any stupid Marvel movie with political correctness, retarded humor, stupid plot, and a cliche ending. I expect more from Star Wars.

          I am all about balance, but the Jedi VS Sith theme is the main theme of Star Wars, and if you get rid of that, then you don’t have Star Wars. You have some bullshit that has the Star Wars logo on it. It’s very ironic how Lucas was criticized when he gave us complex movies with grey areas and characters. The thing is… he did it correctly. Removing the Sith and the Jedi, and coming up with that First Order and Knights of Ren crap, soon to also replace the Jedi with something else, is just… so poor. It’s not refreshing, it’s forced, and it didn’t really work in action.

          I hope you are right indeed, and Luke is just moping, only to change his mind because of Rey perhaps.

          I am still sour towards Disney for the removal of all the awesome novels from the canon part of the story. That story would have been so much better than what Abrahams has given us so far. I am an optimistic person and will wait to see the Last Jedi first, but I think they are trying to fuck it up, actively, and consciously.

          I really wish Lucas hadn’t sold anything, but just gone ahead and supervise the creation of these movies, instead of moping about how casual science fiction fans (not even star wars fans) criticized his movies.

      • Naq

        Lucky for all of us, Luke isn’t the boss of the Force. So long as the legends of the Jedi exist, nobody can stop new Jedi from popping up. And I don’t think Luke could handle a full historical cleansing of the galaxy. Every statue, every ruin, every book, every file. Eventually someone like me(I roleplay an archeotech) is going to come along, and find something, not leave well enough alone and poof, Jedis. Jedis everywhere.

        • HMHero

          In the old pnp west end games star wars rpg those were called Quixotic Jedi.

        • John Kosto

          You are wrong about one thing. Luke may not be the boss of the Force, but Disney is. And they have shown some very worrying signs. Perhaps they want to lead Star Wars into a new era, one where Force users will be gray, and will be in command of the light and the dark side of the Force. That, is bullshit.

          Also, regardless of what will happen with the future of the Jedi, my main problem is Luke’s character. If they show him as this bitter old man who is disappointed by his failure to build the order of the Jedi again (which by itself is in the top 5 of things Disney has done wrong – I mean it’s fucking LUKE SKYWALKER, he should have trained dozens of new Jedi in the New Republic by now, and a whole new Jedi Academy on Yavin, like in the novels, not just masturbate on a remote island for 10 years), then they ruin his character. Luke was always the better version of Anakin. The REAL hero of the saga. The one who fixed everything. The one who inspired the whole galaxy to remove the Emperor from Command, along with the Rebel Alliance. And now they show him like this? Go to hell Disney, seriously. As you can see, I am very passionate about this.

          • Shawn Hargrave

            i have to say i still dont understand how theres this first oder in the first place? what happened to the republic fleet? its like it just disapeared they didnt explain things to well tfa i hope they do in this next one

          • dawgbone

            The whole problem with the Luke in the EU is that he never realized that a lot of the problems that came about are because he trained a lot of new Jedi, some of whom went bad and did some awful things.

            Nearly everything that goes wrong (aside from the Vong invasion) can be traced back to Luke training new Jedi. If he doesn’t train any new ones, most of the major EU stories don’t happen because there is no one to turn bad.

            It’s safe to assume that Luke trained Ben Solo in some way before the events of episode VII. And it’s also safe to assume that something went very wrong. Perhaps this version of Luke was more sensible than the EU one.

      • Shawn Hargrave

        yeah i was like what is this end of the jedi bs? overall doesnt look bad

  • Bakgrind

    While the news is good in some aspects that there is a new producer at the helm it doesn’t really change the fact that SWTOR desperately needs a rather large influx of resources ( money and people ) along with a viable plan for the future. Not only that but something major will have to be developed and released before the end of the year besides what they are currently working on and trying to put out now . There really will have to be something other than the the typical “carrot on a stick” to retain current players and to entice those that have left to come back, If none of those conditions are met then I suspect that EA is content to let the game continue with their business model that they have been using for the past 3 years. Low investment , high return business model. They know people will play it anyway because it is Star Wars.

  • ANthony

    MIni droid code- swcelebration17 , all caps

    • Eban

      thanks for the code but another reskin droid meh 🙁

  • Ahmet Yılmaz

    Is this a good news?

  • Matthew Langley

    The game could definitely use some fresh leadership, so here’s hoping.

  • noah

    A fresh start in my opinion, LOVE IT

  • Rob

    New producer but still EAWare…..

    At this point I cannot really see any change in game direction. Why would they invest in significant content that will take a huge amount of time, energy and imagination, not to mention money, when in a few clicks they can make a few ‘rare’ items available for direct sale that recovers enough income to allow the game to limp on for another month.

    I think it’s naive at this point to believe that SWTOR will ever be good again. The reality is that while the Cartel Market exists, the priority will be short terms gains over long term sustainable profits.

    Ps, I’m sorry for the negativity everyone but BWA have destroyed any trust I once had in them.

  • Lord Cyrus

    A person who has played the game numerous hours will have better insight.

  • 10k hours… That’s what I call proper nolifing :). It can’t get any worse so I hope for the best (or at least better).

  • Vincent van der Laan

    i played 18117 hours 😛 might be more but i played since beta every day for atleast 9 hours xD

    • Diehard fan

      Holy… man. You ever played anything else? How many chars you have?

  • Scarecrow

    I hope they built a real life command crate for Ben that has a note saying he’s fired. After he reads it, he looks at them confused, and they say, “You were right, that was exciting! Get out.”

  • Sadriel_Fett
  • Przemysław Narbutt

    FINALLY

  • I don’t know how much Ben played the game, but while I am glad that this guy has played so much and may have the same concerns as the rest of the playerbase, the sad truth is that he might still not be able to do anything about it. Even if he wants raids, he doesn’t necessarily have the authority to change the direction of the game and hire a raid designer.

  • Ahzhihod

    For the best, excited for this change.

  • pvpsaved

    10,000hrs of gameplay and one of his favorite activities is pvp eh? lel

    • Morgulian

      What’s wrong with this? I have about 7000 hours of playtime and at least 5000 of those hours are in pvp.

  • Andrew

    10000 hours while holding a full time job seems to almost be (realistically) physically impossible, but I suppose at least the idea that the game producer is someone who has any actual interest in playing the game is a good one.

    I just don’t believe the dev team is remotely big enough to make any meaningful improvements on the game, so I’m not sure it even matters who’s heading the 10 people still working on it.

    • guest

      I imagine a ton of those hours he is playing while on the job (if not the majority).

      At least now they won’t spend all of their limited resources creating systems that alienate the entire playerbase. And this guy will hopefully be smart enough not to put all their resources into a single type of content.

      It’s true their budget is limited, but this guy will be in charge of requesting how those resources are spent. WIth KOTFE/KOTET a ton of that money went into stuff like voice acting and multi-million dollar blur trailers (that did very little to bring new people into the game). It will ultimately decide his success or failure by how effective he can be in convincing his EA overlords to spend/allocate more money to the development team.

      I don’t think anyone expects them to kick out new content at the rate of WOW or FF, but if they can at least get back to what they were doing in the first half of 2.0 before the content mill went bone dry I think they can be really successful.

      • HMHero

        rip 2.0

      • GiDeoN

        “I don’t think anyone expects them to kick out new content at the rate of WOW or FF”.

        Well why not? You pay the same amount of money as a subscriber as the other two MMO titles, EA is a big publisher that can pony up the budget to fix most of the issues with the game as well. So why don’t you expect them to kick out the same amount of content?

        I sure as hell would if I payed to play this game anymore (note I don’t even play it as a pref. player due to the restrictive model BWA has, there are better f2p MMO titles out there that have less restrictions).

        • It’s not the height of the sub price..
          wow simply has waaaaaay more subs, which means they receive a ton of money, which they can then invest back into the game (simple economics), also their expansions cost quite a lot

          EA has the money to compete with wow in content production, but they’d lose money (or make less then what they do now), for EA it makes no sense to invest as much in swtor as blizzard does in wow

          • ) ) ) sotmax ( ( (

            It is a chain reaction. Is like a store with no products inside,waiting customers to pay first then receive, while market goes the opposite way.
            Fill the store the expect customers….
            I’ m still playing this game but only because my friends are in it and nothing more…

            • True, though it’s not realistic to expect the “store” (swtor) to become as popular as wow, which means they can’t spend the same budget that blizzard spends

          • Diehard fan

            You sure have proof of how much Blizz and EA invest in their projects? Also WoW is hardly the most popular project of Blizzard anymore.

            • it’s a guess, and quite a reasonable one in my opinion
              playing both wow and swtor, I do feel like wow has significantly more money being invested into it

              • Diehard fan

                Different games, different budgets, different management. Also WoW is more than 12 years on the market, and its still the most popular MMO in the world. Of cource its numbers are higher.

                Better compare SWTOR with GW2 or ESO model. This is much more adequate comparison.

              • I was replying to this:
                ” “I don’t think anyone expects them to kick out new content at the rate of WOW or FF”.Well why not? You pay the same amount of money as a subscriber as the other two MMO titles ”
                that’s why I compared wow and swtor, exactly because they have different budgets and different popularity
                you can’t expect the same content output rate from swtor as you get from wow; that’s all I was saying 😉

              • Diehard fan

                I can hear you.

                Still I think in manner of comparisons it better to compare SWTOR with GW2 or ESO. Though SWTOR loses popularity drastically these days =(

              • I agree, that was exactly my point, don’t compare to wow 🙂

    • Diehard fan

      It means he counts his working hours too. SWTOR is over 5th year now, so its around 44000 hours from start. Which means he played SWTOR half a day every day. Thats… really alot.

  • CoHorn

    It’s 7 PM Saturday night – still stoked Ben Irving is not touching this game anymore.

    That is all.

  • HELYESBICH

    with PvP being one of my favorite activities

    • He probably has a merc.

      • Having 28+ characters.. I sure hope it includes a merc

        • Diehard fan

          Or 28 Jedi Guardians 😀

    • Drivan

      It’s running out fast.

  • DualBlastersGuy

    ATT’N Ben Irving:

    Good.

    Fucking.

    Riddance.

    (Fake-edit: Now, if someone could tell me exactly what new project he’s moved onto so I know what to avoid in the near-ish future, that’d be appreciated.)

  • John Doe

    Even WoW Legion is better then this shinking ship , atleast blizz updates new content monthly , this game is dead.

  • Marmeladix

    off topic?
    (great job Dulfy: just one mild post of mine with no swearing or name calling or disrespect and you trashed it in under 1 hour; I imagine no1 there in Austin wonders why the game bleeds out players)

  • Caedes

    Lolololol, good riddance you piece of trash Irving. Best news I’ve ever heard for this game. Hopefully 6.0 (if this game even lasts that long) will turn this sinking ship around.

  • Drivan

    Good bye Ben, I can only hope that it is possible for SWTOR to make a comeback, but Putting a Customer Service Supervisor in charge of SWTOR seems like a move that a company would make if they are planning to transition a product into a “phone/email support only” state.
    While it is good to see Ben gone, I have a feeling that the new situation for SWTOR could be continuing in the direction many of us fear it has been going for about 2 years now.

    • Dr. Mike Wendell

      May want to take a second and google “Ben Irving” to see what he was doing before he started with Bioware. It’s a hoot. A CS person is actually a step up.

      • Drivan

        I’ve posted links to his linkedin page here on Dulfy several times. He was in web design and eCommerce. The places he worked for prior to being hired by BW are pathetic. I can’t fathom how he went from being the web designer for In City Fashion and Offers.com to being part of the management team for SWTOR.
        This new guy and his experience doesn’t make me any more hopeful for the future of this game than having Ben Irving at the helm.

        • Dr. Mike Wendell

          A friendly reminder that this is the guy who was in charge when they were deleting support tickets in mass after the last few patches.

          This is the guy who was in charge when they were rejecting arbitrations when they were being sent to Bioware and getting marked as Return to Sender.

          This is the guy who was in charge when they covered for the support folks who told me as a deaf player to give them a phone call and then refused to take my call when I tried to use a third party source.

          Or at least that’s how I read his history with Bioware. If I’m mistaken, please excuse me.

          • Drivan

            I was talking about Ben Irving with my post, but yeah I’m not any more confident that the new guy is going to be any better.

            • Dr. Mike Wendell

              I know. I realized after I hit the save button that I probably should have moved that to it’s own comment thread. I’m a little annoyed due to a recent copy and paste I received from an unknown staff member on a support ticket.

              • Drivan

                No worries man and I hope that you get your support issue fixed. These jokers can be a pain to deal with at times…
                Good Luck!

  • kirk

    another nail in the coffin. Lets just put this one to bed already, game stopped being fun when it turned into a Single player game requiring a monthly sub.

  • Jawa Jay

    Keith must be on someone’s shit list to get this position. Nothing like getting thrown on a sinking ship.

  • MSC

    I stopped enjoying the game when the Command grind came along. I have no interest in paying to be miserable. I avoid Korean grinders for a reason and now they brought the Korean grinder to me.

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